How do I return a
package?
OUR GUARANTEE: Air Sponge unconditionally guarantees all
merchandise. If you are not completely satisfied with your purchase, you may
return merchandise in new condition, with its original packaging and
accessories for a prompt refund within 30 days of the original ship date.
Components that are not returned with all items intact will result in the
issuance of a prorated credit based on the cost of the missing items.
If you need to return your merchandise for any reason please notify us within 30 days of the original ship date. We will contact you to
issue an RA #. Please Email the following information to airspongefilters@aol.com, or call
1-800-757-1836. PLEASE NOTE: We reserve the right to refuse any
return or to charge a 15% restocking fee on any return that does not meet these
conditions.
| First Name | Order # | Contact Time |
| Last Name | Phone # | Pick up address |
For your protection,
please insure the package and use a shipping method that is "traceable" such as
UPS, Airborne, DHL, or Federal Express.
What if I order the
wrong size custom made filter?
Because our custom made filters are
constructed from one continuous piece of aluminum, we can't re-size them once
they are made.
We understand that sometimes mistakes happen. So if your
filter does not fit properly we will arrange to pick it up, make you a new one
in the correct size and ship it back out to you. We must charge nominal fee of
$25 to cover shipping and handling charges. contact airspongefilters@aol.com, or call
1-800-757-1836.
How do I exchange an
item?
Our return center cannot process exchanges. If you have found
another item that you would prefer over one you have already received, we ask
that you place a separate order for the new item and that you return the
unwanted item. Once the returned item has been picked up, a credit will be
issued to your account. Please write the reason for your return on the back of
your packing slip. Enclose the slip in the carton, wrap the package securely,
and affix the UPS mailing label you receive when you notified us of the
return.
| Return your package to: | Air Sponge Filter Company |
| 12075 NW 39th Street | |
| Coral Springs, Fl 33065 |
What do I do if my
order is incomplete, incorrect or damaged?
We are committed to
providing excellent customer support. If your order is incomplete, incorrect or
damaged, please contact our Guest Assistance department via e-mail at airspongefilters@aol.com or you can call us toll
free during office hours Monday through Friday, 8:30am to 6:00pm EST, at
(800)757-1836 in the USA. For callers outside the country please call
(954)752-1836.
Sales Tax
Sales tax is charged only on orders
sent within the state of Florida. Florida State law requires that we charge a
sales tax on the full amount of the order.
